Privacy Statement

On this page:

• Coverage
• Information collected
• Chat conversations
• Cookies and site statistics
• Service providers and partners
• Purposes
• Data security
• Retention
• Requests about your information
• Sale and sharing opt-out
• Minors
• Changes
• Contact

Coverage

Whether you use the site, phone us or e-mail us, the practices described below apply to the information you give us.

Information collected

Two kinds of information come to us. The first is what you choose to give: your name, phone, e-mail and the job details you type into the contact form, plus your address or ZIP code where the form asks for them, and whatever you say on a call or write in an e-mail. The second is technical. Each time someone opens a page, the servers of the company that hosts lakebellegategarage.com record the visitor’s IP address, the browser used, the page and the time, which is how the site is protected and kept running.

Chat conversations

We record every chat on the site. A record includes the messages you write, including a name, an e-mail or a phone number if you give one, and the job you describe; the page you were on and the website you arrived from; an approximate location based on your internet address; the device and browser in use; and a random code your browser keeps for the chat so one visitor’s chats stay together. The chat may be answered by an automated assistant, and for that the chat’s providers process your messages. The record is there so we can answer you, get your work booked and make the chat better.

Cookies and site statistics

The one cookie that may appear is a security cookie, set by our hosting provider because the site strictly needs it. No cookies are set here for advertising or analytics. The host may count visits without any cookie, and that gives nothing more than anonymous totals of pages viewed.

Service providers and partners

Some of your information is handled by the providers behind this website, our e-mail and the request system. Another part goes to service partners who help with the reply or do the job. Some could also be disclosed if the law requires it, or to protect the rights or safety of anyone, including ours.

Purposes

Information comes in so that we can respond to you and do the job you asked about, from planning it to finishing it and checking afterwards that all is well. It also serves three housekeeping purposes: our business records, the security of the site and our legal duties.

Data security

We look after information with reasonable safeguards, though no system can be made perfectly secure.

Retention

We keep information as long as we need it for your request, the work, our business records and our legal obligations, and after that it is deleted.

Requests about your information

You have the right to ask what we hold about you, to have it corrected and to have it deleted. Write to office@lakebellegategarage.com or phone (786) 686-1274 to make a request. Before acting, we may need to check that you’re the person asking, and using any of these rights won’t affect how we deal with you.

Sale and sharing opt-out

Residents of certain states have a legal right to opt out of any “sale” or “sharing” of personal information, in the meaning their laws give those words. The Privacy Choices page sets out the steps.

Minors

We don’t direct the site to children under 13 and don’t knowingly collect a child’s information.

Changes

If anything here changes, the new text replaces this one and carries a new date at the top.

Contact

Send privacy questions to office@lakebellegategarage.com, or call (786) 686-1274.